Complaints Procedure
Pilgrim Bandits
Complaints Procedure
If you have a complaint regarding the charity, please send an email to sales@pilgrimbandits.org
What will happen next?
- We will record and maintain the details of your feedback.
- We will acknowledge your feedback within two working days of receiving it.
- All complaints will be escalated to the Trustees to investigate.
- The Trustees will assess if there is organisational learning or if the complaint needs to be escalated.
- We will be open with our findings to all and endeavour to complete the investigation within 4 weeks.
Visit our shop. You can also make donations through our donations page, or using the information below.
Contact Us
General Enquiries: info@pilgrimbandits.org
Call: +44 (0) 7749 969051
This number is not monitored 24/7, but you are welcome to leave a message or send a text. We’ll get back to you as soon as possible when we’re next in the office.
Media enquiries: sales@pilgrimbandits.org
Sales: +44 (0) 7702 852541
For sales enquiries, to request a fundraising pack, or to make enquiries about becoming an area representative.
Events: ops@pilgrimbandits.org
Accounts: accounts@pilgrimbandits.org
Social
Office Address
Pilgrim Bandits
Unit 2A
Queensway Ind Estate
Stem Lane, New Milton
Hampshire
BH25 5NN
Payments & Donations
Should you wish, you can set up a standing order for a monthly/quarterly contribution to Pilgrim Bandits. This can be done at any branch of Barclays, quoting:
PILGRIMBANDITS
Account: 63177750
Sort code: 20-53-53
Donate via Total Giving
Your donation directly supports injured service personnel and veterans, with the majority of funds raised going straight to our beneficiaries.
Donations are collected securely through TotalGiving, with automatic Gift Aid reclaim meaning every £10 donated can be worth £12.16 to Pilgrim Bandits.
© 2026 Pilgrim Bandits | Registered Charity in England and Wales No. 1136166
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